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Terms & Conditions

These Terms govern your relationship with the operator of goldenscrown.com, including your use of the website, services, and games offered therein. By accessing or using our platform, you agree to comply with and be bound by these Terms. Effective date: 1 January 2025.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Hollycorn N.V., licensed and regulated by Curacao eGaming / Antillephone N.V., responsible for the operation of goldenscrown.com.
  • User: Any person who accesses or uses the services provided by the Operator.
  • Player: A registered User who participates in wagering or gambling activities on goldenscrown.com.
  • Bet: A monetary stake placed by a Player on a game or event.
  • Bonus: Promotional credit provided by the Operator subject to specific wagering requirements.
  • Wager: The act of placing a Bet.
  • KYC: Know Your Customer verification process requiring submission of identification and proof of address documents.

Account Registration

  1. Eligibility: You must be at least 18 years old and legally permitted to gamble in your jurisdiction. Players from Australia must ensure local compliance.
  2. Registration Process: Create an account by submitting a valid email address, selecting a secure password, and completing email verification. The Operator may request KYC documents before allowing gameplay or withdrawals.
  3. User Obligations: You agree to provide accurate and up-to-date information, maintain the confidentiality of your login credentials, and notify the Operator promptly of any unauthorized account access.
  4. Multiple Accounts: Creation of multiple accounts by the same individual is prohibited and may result in account closure and forfeiture of funds.

Betting & Gameplay Rules

  • Placing Bets: All bets must be placed before the commencement of the relevant game round or event. Minimum and maximum bet limits are determined by game rules and may vary.
  • Bet Cancellation: Once accepted, a bet cannot be cancelled or modified by the Player. The Operator may refuse or void bets in cases of suspected fraud or technical error.
  • Conduct: Players must not engage in abusive behaviour, use offensive language in chats, or employ unfair strategies. Cheat software, exploitation of glitches, or collusion will result in sanctions.

Bonus Terms

  • Activation: Bonuses are credited according to promotion-specific terms. Eligibility, bonus amounts, and activation codes will be displayed in promotional materials.
  • Wagering Requirements: Bonus funds and winnings must be wagered a minimum of 40 times within 14 days unless otherwise stated. Only real-money bets contribute to wagering.
  • Prohibited Actions: Bets exceeding AU$15 per spin or AU$1.5 per line while wagering a bonus and playing restricted games are prohibited.
  • Combination of Promotions: Simultaneous use of multiple active bonuses is not permitted unless expressly allowed.

Payments & Withdrawals

  1. Deposit Methods: We accept Visa/Mastercard, popular e-wallets, and cryptocurrencies. Some methods may not be available in all jurisdictions including AU.
  2. Withdrawal Limits: Withdrawals are subject to daily, weekly, and monthly limits; standard maximum is AU$7,500 per week unless otherwise agreed.
  3. Processing Times: Withdrawals are processed within 24-72 hours after any necessary verification. Cryptocurrency withdrawals may be faster.
  4. Fees: The Operator does not charge fees, although third-party payment providers may.
  5. Refunds: Deposits and bonuses cannot be refunded except in cases of proven error.

Limitation of Liability

  • Operator's Responsibilities: To ensure fair gameplay, accurate bet settlements, and timely payouts.
  • Exclusions: The Operator is not liable for interruptions beyond its control, such as internet outages, hardware malfunctions, or force majeure events.
  • Maximum Compensation: In the event of Operator liability, compensation shall not exceed the original bet amount.

Intellectual Property Rights

All software, content, graphics, logos, and trademarks on goldenscrown.com are owned by or licensed to the Operator. Any copying, reproduction, modification, or distribution without prior written consent is strictly prohibited.

Privacy & Data Protection

All personal data is collected and processed in accordance with our Privacy Policy. By using our services, you consent to such data processing for the purposes outlined therein.

Changes to Terms

  • We may modify these Terms at any time. Updates will be communicated via email or site banners.
  • Continued use of the site constitutes acceptance of updated Terms. If you do not agree, you must cease using our services.

Termination & Suspension

  1. Grounds: Breach of these Terms, fraudulent activity, provision of false information, or responsible gambling interventions.
  2. Procedure: The Operator will notify the Player of suspension/termination via registered email. Remaining real-money balances will be returned, subject to bonus term compliance.

Governing Law & Jurisdiction

These Terms are governed by the laws of Curacao. Disputes shall first be addressed through our internal complaints process, then by arbitration in Curacao, unless the Player is entitled to additional rights under mandatory local law (including Australian consumer protections).

Contact Information

You may contact our customer support and legal department via: