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Privacy Policy

This Privacy Policy describes how goldenscrown, operated through goldenscrown.com, handles personal information of players and website visitors, in compliance with Australian Privacy Principles under the Privacy Act 1988 (Cth) and applicable gambling regulations. It applies to all users interacting with our services, and is effective as of 1 January 2025.

Who We Are

goldenscrown is owned and operated by Hollycorn N.V., a company incorporated under the laws of Curaçao and licensed by the Curaçao eGaming authority (Antillephone N.V.), with a licence valid until 2025. Our registered office is in Curaçao (full legal address available on request to protect from misuse). All data protection matters are handled by our Data Protection Officer (DPO).

What Personal Data We Collect

  • Personal Identification Data: Full name, date of birth, address, email address, phone number.
  • Technical Data: IP address, device identifiers, browser type, operating system, access times, server logs.
  • Payment Data: Bank account details, card information, e-wallet identifiers for deposits and withdrawals.
  • Behavioural Data: Betting history, in-game activity, clickstream data.
  • Cookies & Similar Technologies: Data from tracking pixels, tags, and other analytics tools.

Legal Basis for Processing

We process personal data under the following lawful grounds:

  • User Consent: For marketing communications and optional services.
  • Contract Fulfilment: To operate your account, process payments, and provide games.
  • Legitimate Interests: For fraud detection, network security and analytical improvement of services.
  • Legal Obligations: Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and other applicable regulatory reporting duties in AU and Curaçao.

Purpose of Processing

  • Providing and maintaining casino services via goldenscrown.com
  • Enhancing the user experience and improving service functionality
  • Issuing marketing and promotional communications (with consent)
  • Conducting business analytics to improve performance and offerings
  • Preventing fraud, ensuring gaming integrity, and safeguarding against prohibited conduct

Disclosure & Sharing

Your data may be disclosed to third parties solely for lawful purposes:

  • Payment Partners: Banks, card processors, e-wallet providers
  • Service Providers: Hosting, IT support, analytics services
  • Regulatory Authorities: Gambling regulators in AU and Curaçao
  • Affiliates: For legitimate business operations
  • Advertising Networks: Only where you have granted explicit consent

International Transfers

Data may be stored and processed in countries outside Australia, including Curaçao and EU member states, where our servers and service providers operate. We implement safeguards such as Standard Contractual Clauses approved by the European Commission and equivalent protective measures to ensure your data remains protected.

Data Retention

  • Personal Data: Kept no more than 5 years after account closure, unless a longer retention period is required by law.
  • Payment Records: Retained for 7 years for financial and tax compliance.
  • Technical Logs: Generally stored for up to 12 months.
  • Deletion: Upon expiry of retention period or validated user request where legally permissible.

Your Rights

Under Australian privacy law, you have the right to:

  • Access to your personal information
  • Correction of inaccuracies in your data
  • Request deletion of your data (subject to legal obligations)
  • Restrict or object to certain processing activities
  • Data portability where technically feasible
  • Withdraw consent for marketing communications at any time

Cookies & Tracking Technologies

  • Session Cookies: Enable core site functionality during your visit
  • Persistent Cookies: Remember your preferences and login details
  • Third-Party Cookies: Analytics (Google Analytics), advertising networks (with consent)

You can manage or disable cookies through your browser settings or via our on-site cookie management panel.

Data Security

We take appropriate technical and organisational measures to secure your personal data, including:

  • SSL encryption for all transmitted data
  • Database encryption for sensitive information
  • Strict access controls and authentication measures
  • Regular security audits and vulnerability testing
  • Staff privacy and security training programmes

Complaints & Contacts

If you have any questions or complaints regarding your personal data:

  • Email our DPO: [email protected]
  • Use the contact form available on our official website

We will respond in accordance with our obligations under the Privacy Act 1988 (Cth). If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Updates

This Privacy Policy may be updated to reflect changes in legislation, regulatory requirements, or our operations. Any updates will be posted on goldenscrown.com and, where material changes occur, we will notify you via email or onsite alerts at least 14 days prior to the effective date. Last updated: 1 January 2025.