Responsible Gaming

Responsible gaming is the principle of approaching gambling as a form of entertainment, undertaken consciously and within safe limits. At goldenscrown, we are committed to ensuring that all players enjoy our services in a manner that minimises risk and supports healthy play habits. Our team is ready to assist you with tools, resources, and guidance to help maintain control over your gambling activities.

Risk Awareness

Gambling carries inherent risks and may lead to financial or personal harm if not managed responsibly. Signs of potential gambling addiction can include:

• Placing bets more frequently or with larger amounts than intended.
• Constantly thinking about gambling outside active play sessions.
• Chasing losses by increasing stake sizes.
• Neglecting work, relationships, or personal responsibilities due to gambling.

Self‑Assessment Test: Consider the following questions. If you answer "Yes" to more than one, you may wish to seek help:

• Do you gamble to escape stress or personal issues?
• Have you lied to family or friends about the extent of your gambling?
• Do you feel restless or irritable when you try to cut down on gambling?
• Have you borrowed money to gamble?

Limits & Tools

We provide configurable tools to assist you in setting boundaries. To set deposit limits:

1. Log in to your goldenscrown.com account.
2. Navigate to the "My Account" section and select "Responsible Gaming Tools".
3. Choose "Deposit Limits" and set your preferred daily, weekly, or monthly amount by entering a numerical value.
4. Confirm the limit; changes take effect immediately and can be decreased at any time.

Additional tools include:

• Session Time Limits: Set a maximum play duration; a reminder will appear when the time elapses.
• Time‑Out: Temporarily suspend play for 24-72 hours. To activate, go to "Responsible Gaming Tools" > "Time‑Out" and confirm your chosen period.

Self‑Exclusion

If you require a longer break or permanent closure, you may use our self‑exclusion facility:

1. Log in and visit "Responsible Gaming Tools" > "Self‑Exclusion".
2. Select the exclusion duration: 6 months, 1 year, or lifetime.
3. Confirm your selection. This is a binding action under our responsible gaming policy.
4. Contact our support team via the details in the Contact & Feedback section for any queries.

Consequences: During self‑exclusion, you will not be able to log in, place bets, or make withdrawals. Remaining balances may be returned in accordance with our Terms and Conditions. Account reopening after temporary exclusion will only occur after the set period ends and upon written request.

Support Resources

• GAMCARE - UK‑based service offering free support and counselling. Website: www.gamcare.org.uk, Helpline: +44 808 8020 133.
• Gamblers Anonymous - Worldwide fellowship supporting recovery from compulsive gambling through meetings and peer guidance. Website: www.gamblersanonymous.org.
• National Gambling Helpline (AU) - Free, confidential 24/7 service for Australians. Phone: 1800 858 858, Website: www.gamblinghelponline.org.au.
• European Gambling Associations - Offer cross‑border advice and referral services. Check national directories for contact details.

Help for Family

If someone you know shows signs of gambling addiction:

• Approach with empathy and express concern without judgment.
• Encourage them to speak to professionals or join support groups.
• Offer to accompany them to counselling or meetings.

Family support resources include:

• Gambling Help Online (Families & Friends) - Forums and live chats.
• Gam‑Anon - International fellowship for those affected by another's gambling.

Next steps may involve engaging a psychotherapist specialising in addiction or calling a 24/7 helpline such as 1800 858 858.

Operator's Commitment

goldenscrown implements industry‑standard risk monitoring, including behavioural analytics to identify potential problem gambling patterns. Measures include:

• Analysis of deposit and wagering frequency.
• Tracking of play duration and loss patterns.
• Automated alerts to the player when unusual behaviour is detected.

Where identified risks meet or exceed internal thresholds, our Responsible Gaming Team may proactively contact the player to discuss available tools and support options. Contact will be conducted in accordance with privacy obligations and AU applicable regulations.

Updates

Changes to this Responsible Gaming page will be notified via email to registered players and a banner on goldenscrown.com. We recommend reviewing this page regularly to stay informed of current policies and tools.

Last updated: January 2025

Contact & Feedback

For assistance or to request support tools, please contact our Responsible Gaming Department:

• Email: [email protected]
• Phone (AU toll‑free): 1800 000 000

Players can also submit a request via the online feedback form for self‑control measures or additional advice.

goldenscrown operates under Curacao eGaming (Antillephone N.V.) licence, valid to 2025, and adheres to responsible gambling obligations applicable in Australia.