Contact Us
OBSERVE: goldenscrown, operated under the Curacao eGaming licence (Antillephone N.V., valid until 2025), provides various channels for players in Australia and other permitted jurisdictions to reach its support team. In compliance with interactive gambling and consumer protection laws applicable to Australian clients, the casino ensures that all communications are handled securely, confidentially, and within reasonable response times.
EXPAND: To meet AU regulatory expectations and industry best practice, players have the right to timely support, transparent communication, and accessible complaint handling. While no physical address has been specified, goldenscrown makes available real-time and deferred contact options, enabling you to lodge queries, request assistance with transactions, or file formal complaints in accordance with published procedures. Live chat, email/messenger contact, and web forms form the core access points. This ensures compliance with obligations related to responsible gambling support, player dispute resolution, and personal data privacy under applicable law.
REFLECT: The following contact channels are provided exclusively in connection with goldenscrown.com operations. Please use the form below or alternative channels for urgent matters, account recovery, or to submit documentation requested for identity verification. All correspondence is monitored by trained personnel, available 24/7, and maintained in accordance with our privacy policy and licensing conditions.
Contact Methods
- Web Contact Form: Complete the secure form below with your correct email or messenger ID and a clear description of your inquiry.
- Live Chat: Available on-site 24/7 for immediate responses; recommended for urgent queries.
- Direct Call (AU number): While a dedicated Australian phone number is not published, please use live chat for instant escalation.
Response Commitments
- Initial Response: Aims within one business day for form/email submissions; instant for live chat.
- Escalation: Complex matters, including account disputes, will be formally acknowledged and processed under our dispute resolution policy.
- Record-Keeping: All interactions are logged until resolution and retained as required by licence and applicable law.
Regional Compliance Note: For Australian clients, goldenscrown complies with the Australian Consumer Law and interactive gambling harm minimisation requirements. Identification information may be requested before account-specific details are discussed. Disputes unresolved internally may be referred to the Curacao eGaming authority.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Important Legal Disclaimers
- Usage Scope: This contact facility is for lawful customer support purposes related to participation at goldenscrown.com only.
- Privacy: Personal data provided will be processed in accordance with our Privacy Policy and applicable AU privacy principles.
- Licence Oversight: Services provided under Curacao eGaming/Antillephone N.V. licence. Complaints unresolved by support may be lodged with the licensing authority before 31 December 2025.
- Responsible Gambling: Helpline information and self-exclusion requests can be obtained via support upon request.